Frequently Asked Questions
Are you licensed and insured?
Apex Guy Roofing Co Inc carries general liability and workers’ compensation insurance for the benefit of the homeowner. Guy Roofing is also locally and State Licensed to contract with residential homeowners, as well as commercial builders and commercial owners for any type construction and roofing. Please note that, while we do not sub-contract our work to our roofers, we do make it mandatory that our roofers carry their own insurance, which also protects the homeowner's property, and protects the homeowner from any type of lawsuit from accidents. It should also be noted that when a homeowner contracts work on their home with any type contractor, and there is a signed contract with the homeowner, the homeowner's insurance will not cover any property damage or worker's injury while on their property during the contracted dates. This is one reason why a homeowner should choose Guy Roofing over any competitor who does not carry insurance for their company.
How long have you been in the roofing business?
Guy Roofing has been in business since 1962, well over 50 years. Until last year, Guy Roofing DBA Apex, had been a Yellow Page advertiser for over 45 years consistently. The owner, John Guy, has personally installed roofs since 1957, and he still oversees each project. He has trained his son, Roy, since 1975, who is personally involved with each roof project, such as sales, on-site supervision, quality control, final inspection after the roof is installed, service during the warranty phase, all roof repairs, and quality customer service. Because of the quality control and on-site supervision, our warranty callbacks are zero. However, if there is a callback, Guy Roofing takes pride in our response time, which is same day as the call-in. This is why we have an A-plus rating with the BBB. Our combined roofing experience is over 85 years. Most roofing companies in the market today do not have the experience or the project supervision that we have, which is a reason a homeowner should choose us over the competitors.
What is the difference between a roof and a roof system?
When a roofing contractor replaces just the shingles or felt underlayment, they are just replacing your shingles and felt underlayment, not installing a roof system. Why is that? Because a roof system involves replacement of the shingles, the felt underlayment, AND, all of the roof components and accessories. Unless a homeowner is well educated about their roof and the roof components involved, they stand the chance of not getting a complete roof system, but will still pay a higher price for it; or, the contractor may not be replacing the components at all, which is why their price is a lot lower or the lowest price.
Is it important to replace all of the roof components when installing a new roof is?
Roof components are any part of your roof other than your shingles and felt that keep your roof watertight. These include elements such as PVC plumbing pipe jack flashings (pipe boots); chimney flashings (step and counter); wall/roof intersection flashings; skylight flashings; skylight replacement; chimney pans (chimney caps); HVAC flashings, collars and caps; roof ventilations; valley liners; and more. Guy Roofing realizes that not all roofs are the same and that some of these components may not apply, but the point is...we replace the entire roof, not just the shingles and felt.
Replacing your shingles but not replacing the components that apply to your roof, is like changing the oil in your car, but not changing the oil filter. Just how far will that last? It’s all in the writing, so compare your estimates carefully and not just the price.
Should I be concerned with the type of material or the shingle brand you are using?
Apex Guy Roofing Co Inc always uses the highest grades of materials and roof components as necessary to ensure a high-quality roof. We gladly make any recommendations to the homeowner that will fit their roofing needs and budget. Based on our own research, information derived from consumer reports, as well as our experience with every brand and type of shingles available, we will make a recommendation as to what shingle brand we would use on our own roof, as well as to what color selection, etc. However, it is still the homeowner's choice as to what he/she wants on their roof. Because of our own high quality standards, we will educate the homeowner on the different brands, their past performance and more, so that they can make an informed decision on what to use. This is another reason why a homeowner should choose us over the competitors; because we educate the homeowner and inform them correctly.
How will you protect my property? Should I be concerned with roof debris and nails in my yard?
At Guy Roofing, we pride ourselves on our cleanup, as well as protecting your property during installation of your roof. For example, we put down tarps in various locations for falling roof debris. We temporarily relocate any flowerpots, deck furniture, and anything moveable that could be damaged by falling roof debris. We protect any patios or decks with tarps. We cover your A.C. units, but not in a way that will damage your unit should you turn your A.C. on during your roof project. We take extra care to ensure your delicate landscaping, such as flowers and bushes, is not damaged by falling roof debris. An average-size roof will have over 10,000 nails that are removed during removal of the shingles. We also put down tarps to catch the falling nails. Then, after the roof is completed, we sweep the ground with magnet bars to pick up any loose nails that may have fallen or bounced off the tarps. Just to make sure that we do a thorough clean-up, the ground is swept several times with a magnet after the roof is completed. This is another reason for choosing Guy Roofing.
How long will my roof project take from start to finish?
During the scheduling process, we take into consideration the weather forecast. Most roof projects average one to two days from start to finish, but some take longer. During this process, depending on size and style of roof, we may remove the entire old roof before installation of new roof begins. In any case, we will cover any exposed roof areas with felt and tarps in case of inclement weather. Our scheduling is based on several factors; homeowner's needs and schedule, weather forecasts, supply of particular brand and color of shingles chosen, first come-first serve basis, etc. At Guy Roofing, we strive to meet every customer's needs and demands.
What if my roof is hail or storm damaged?
Guy Roofing offers free roof estimates, free roof inspections, and free roof consultation. Our estimators are Haag certified in storm damage assessment, field trained by insurance adjusters, and are qualified to look for and spot any type of storm damage to your roof. If there is visible storm damage to the roof, we will notify the homeowner on the spot, make any recommendations as to the next step, assist the homeowner in making a claim, and represent the homeowner by meeting with the insurance adjuster on the homeowner's behalf. However, because of expenses incurred in representing the homeowner to their insurance adjuster, we require a signed agreement that the homeowner will allow Guy Roofing to replace their roof only if their insurance pays for it. And we always agree to replace the roof for insurance proceeds including the homeowner's insurance deductible. In some cases, we can include a shingle upgrade at no additional costs.
Are your prices competitive? Are all roofing companies the same when it comes to prices?
Most roofing companies will base their prices on their costs, their overhead, and how much profit they want to make off you. At Guy Roofing, we instill dollar value with our high-quality installed roofs. What does this mean exactly? Well, as experienced roofers, we know what it takes to give you a watertight roof that will last for many years. Since we install complete roofing systems, we base our prices on many factors. We consider the size of your roof, the style of shingle you want, the roof components that need replaced, the height and slope of your roof, the amount of layers that need removed, accessibility of your roof, location of your home, but never on our overhead. At Guy Roofing, we think it is wrong to charge a homeowner a certain price based on the roofing company's overhead, such as advertising dollars or expensive office costs, instead of basing the price on the roof itself. We have been in business for over 50 years, but no one is rich or early retired because of gouging customers. We have been a company this long because we have charged fair and reasonable prices since 1960. Because of these factors, our prices are consistently competitive, fair and reasonable. Depending on whom we are compared to, our prices will be the lowest, or in the middle. Since we base our prices on your roof and not our overhead, if someone does beat our price, it will mean that they are not installing a complete roof system on your house. So, compare the writing of the estimates carefully, because you get what you pay for.